Love 'Em or Lose 'Em, Fifth Edition: Getting Good People to

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Customer experiences are negatively impacted as agents falsely assume that aging tasks have a higher business value (and are, therefore, more important) than more recent requests with higher business value. A design-construct contract was negotiated whereby the design could be modified as actual conditions were encountered during construction. This must be submitted in writing so that accurate infrastructure records can be maintained.

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Publisher: Recorded Books

ISBN: B00UC89Q7S

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